Investigation Services of Canada Ltd.
is engaged in in the business of providing private
investigative services to insurance, corporate, and legal clients and to the
Information Protection and Electronic Documents Act, (PIPEDA). In our activities
of collecting personal information, which is other than the name, title,
business address, or phone number of any individual, or employee of an
ISC acknowledges that is responsible for the personal
information collected and its maintenance. ISC has taken appropriate measures in
its procedure to:
A) Protect Personal Information
B) Receive and respond to inquires and complaints
C) Train our employees of regulations and policies related to the
protection of personal information
We have designated an individual as our Privacy Officer who could be contacted
either in writing to our address, or by emailing us at
The privacy officer will respond to any inquiries within 30 days.
ISC collects information to provide
investigative services to our clients. Such services are insurance,
corporate and family oriented complex investigations. All requests by our
clients is examined whether their request for information is compliant with
PIPEDA. ISC may also identify additional purposes for which personal information
is collected or used by our establishment at the time of collection of such
Except when inappropriate, ISC requires that an individual's consent be obtained
for the collection, use, or disclosure of their personal information. In cases
where the obtaining the consent of an individual would defeat the purpose of the
investigation, such instances as contravention of law, and breach of agreement,
ISC will collect, disclose, and use of personal information in accordance with
section 7 of the Personal Information Protection and Electronics Documents ACT,
S.C.2000, c. 5 (PIPEDA), or under any other lawful means.
ISC limits the collection of personal information that is necessary for the
purposes our organization have identified. The collection of personal
information will be by fair means and in accordance with all applicable laws,
and not by misleading or deceiving. Our procedures and policies of collection of
personal information are regularly communicated to our investigators.
Use, Disclosure & Retention
Personal information collected by ISC will not be used or disclosed for purposes
other than those for which its collected, except with the consent of the
individual the information relates to, or as permitted by the law. Personal
information will be retained by ISC only as long as necessary for the
fulfillment of those purposes for which it was originally collected. Personal
information which is no longer required to fulfill our identified purposes will
be destroyed, or made anonymous.
Personal information collected and maintained by ISC shall be as accurate, up-to
date, and complete as is necessary for its intended purposes. If either ISC, its
clients, or individual identifies a significant error or omission, ISC will
correct or amend the information as necessary and appropriate. If necessary, ISC
will send amended information to third parties who had previous access to the
information in question.
Personal information collected and maintained by ISC will be protected by all
appropriate safeguards available. ISC will take all physical security measures
necessary including properly locking our facilities and personal information in
secure and locked filing cabinets that are within premises with alarm systems in
place. All employees of ISC have been trained in procedural safeguards and
policies are in place to maintain high level of all around security. Electronic
information security safeguards such as restricted computer access and passwords
are in place. ISC will only transfer sensitive personal information
electronically to our clients that are encrypted with a high standard encryption
program, and only on need-to know basis. ISC will utilize the latest technology
in the disposal and destruction of all personal information that is no longer
value for our establishment
ISC will make specific information about our policies and procedures relating to
the protection of personal information and its management. Please forward
inquiries to the privacy officer at our establishment.
Upon request to ISC an individual may be informed of the existence, use, and
disclosure of of personal information related to the person and may be given
access to the information under our control. The individual may be permitted to
challenge the accuracy and completeness of that information. In many cases,
however the access to the personal information may be denied based on lawful
exceptions such as, but not limited to:
1, Commercially confidential information could be revealed.
2, The information was collected without consent for the purposes related to an
investigation of a breach or an agreement or contravention of a law or other
3, Personal information of another person might be revealed.
4, Someone's life or security might be in danger or compromised.
5, Information is protected by the Solicitor/Client privilege.
6, When restricted from providing this disclosure under Section 25 (1) of the
Private Investigation and Security Guards Act; Revised Statutes of Ontario 1990
7, The information was generated during a course of formal dispute resolution
An individual may address a challenge concerning the compliance with the
principles governing collection, use and disclosure of personal information and
aforementioned policies and procedures to our Privacy Officer.